Free shipping all aquarium orders over $4,000.00!*
Max Size Restrictions for Free Curbside Aquarium Delivery: If the aquarium is 84” long or shorter in length: any aquarium up to 48”H x 84”L x 30”D or 30″H x 84″L x 48″D includes free curbside delivery.
Any aquarium larger than the above parameters in Height, Length, and Depth includes free aquarium delivery to a commercial loading dock or freight terminal – curbside aquarium delivery is not included. The customer may pick the aquarium up at the nearest freight terminal or shipped to a facility with a commercial loading dock or with adequate forklift capabilities (proper forklift extensions and weight rating required). It will be up to the customer to arrange for pickup at either the shipping terminal or the commercial facility. Common practice would be to borrow a friend’s pickup truck or rent one for the day to pick up at either type of facility for last-mile delivery. When combined with our refundable moving kits it can be easier than you think! If this is not an option, last-mile aquarium delivery for really large tanks can be arranged by us on a case-by-case basis for an extra fee. In-home/office setup for any aquarium may also be quoted on a case-by-case basis for an extra fee. Please call for a quote. Free shipping is only included within the lower 48 United States. Additional charges may apply for Hawaii, Alaska, and international orders. There may be some exceptions to our free aquarium shipping policy for remote or difficult locations.
Aquarium Shipping Costs
- Under $2,499.99 – Call for custom quote
- $2,500 to 2,999.99 – $375 flat shipping/crating fee
- $3,000 to 3,499.99 – $250 flat shipping/crating fee
- $3,500 to 3,999.99 – $150 flat shipping/crating fee
- $4,000 and above – FREE shipping!!
Free and flat rate shipping is applied per crate shipped. Extremely large orders that must be shipped in multiple crates will have the above chart applied per create. This is rare and most orders will fit in one crate.
Aquarium Lead Times
Our lead times include the aquarium arriving FULLY CURED. Other manufacturers will deliver your aquariums with instructions not to use them until a particular date because they are still curing – sometimes several days or weeks after you receive it. You will receive your aquarium from us ready to use.
Standard Aquarium Lead Times
for Orders that Contain Aquariums:
- Standard: 40-50 business days (approx. 8-10 weeks)*
Fast Track* Aquarium Lead Times
for Orders that Contain Aquariums:
- SPECIAL: 20-25 Business Days (4-5 weeks, maybe sooner if we have them in stock)*
- Standard: 30-35 Business Days (5-7 weeks)*
*Estimate only – will vary with demand, holidays, as well as other factors. Business days are a more accurate estimate than weeks for lead times. Tempering, concealment columns, painted enamel backs, and some other secondary custom operations will add to these lead times.
*Fast Track Aquarium Shipping will add an additional cost to your order. Fast track orders cost a little more because they are given special priority in our production queue which is a little less efficient process and costs us a little more to produce at these lead times. Your units will still be of the same high quality as the curing time will not change.
Glass Tempering Lead Times
Tempering will add 3-7 business days to all lead times.
Please add 1-3 days of lead time for any Painted Enamel Background or Concealment Tower added to an order
All aquariums are built to order, even our special and standard sizes. Our lead times include time to process the order and manufacture the aquarium, lead time in our production queue, time for the aquarium to cure (several weeks), and shipping/freight time. We cannot do anything to speed up the curing time, but we may be able to fast-track the processing and manufacturing time for an extra charge if your order is urgent.
Standard Shipping
Our standard shipping applies to all items that are not shipped freight or included in an aquarium order.
Standard
Arrives at your door within 6-10 business days in most cases.
Priority
Arrives at your door within 4-6 business days in most cases.
Rush!
Arrives at your door within 2-4 business days in most cases.
NOTICE: If your order total is under $2,500.00 and contains an aquarium, we will call you for a shipping quote.
Any order that contains glass lids and does not include an aquarium will have a minimum of a $100.00 shipping fee due to the materials needed for safe aquarium delivery.
Free Shipping Policy
Free shipping is only included within the lower 48 United States. Additional charges may apply for Hawaii, Alaska, and international orders. Please call for a quote.
If the shipping and handling exceeds 25% of the cost of the unit ordered for any shipment, there may be additional charges that apply. The customer will be notified with a new total for their order prior to shipment for approval.
Unloading service, extra handling, and remote delivery charges are not included in free delivery. If items are shipped via freight, the customer must have items delivered to a location with a loading dock or be at the delivery location at the time of shipment. An extra charge applies if lift gate service is required, plus any additional unloading or remote delivery charges. If liftgate or unloading, or remote delivery service is not paid for at the time of purchase and the shipping company retroactively charges Custom Aquariums for these charges, the customer authorizes Custom Aquariums to charge the customer’s credit card or invoice them for these additional charges. Liftgate and unloading service includes curbside delivery and does not include moving the products inside the customer’s house or location in any circumstance.
If items are returned, shipping and handling costs incurred to ship the products to the customer will be deducted from the total dollar amount of the refund. Shipping and handling for returning the product is the responsibility of the customer. See our full return policy for details.
